Job Description
Join Innovatech Solutions' dynamic IT team as a Help Desk Support Specialist in Glendale, AZ! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today to become part of our innovation-driven culture!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using JIRA/ServiceNow with SLA adherence
- Deploy and configure workstations, peripherals, and software installations
- Document technical procedures and maintain knowledge base articles
- Collaborate with network/infrastructure teams on complex escalations
- Conduct user training for new systems and security protocols
- Monitor system health and proactively address potential disruptions
Qualifications
- 2+ years of enterprise-level help desk experience required
- CompTIA A+/Network+ certifications strongly preferred
- Proficiency in Windows 10/11 and Active Directory administration
- Experience with ticketing systems (JIRA, ServiceNow, Zendesk)
- Strong troubleshooting skills for hardware, network, and cloud issues
- Excellent communication and customer service abilities
- Basic knowledge of cybersecurity best practices
- Ability to work rotating on-call shifts