Job Description
Join our award-winning IT team in Charlotte, NC! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist to deliver exceptional technical support to our growing enterprise. As the first point of contact for employees, you'll resolve hardware/software issues, optimize system performance, and drive user satisfaction. Enjoy competitive benefits, career growth opportunities, and a modern workspace in Charlotte's tech hub. Apply today to become part of our innovation-driven culture!
Responsibilities
- Diagnose and resolve technical issues across Windows/macOS environments
- Manage ticket queues via ServiceNow and prioritize incident resolution
- Deploy and configure end-user devices (laptops, peripherals, mobile)
- Document solutions in knowledge base and maintain ITIL standards
- Collaborate with network/security teams on escalated issues
- Conduct user training on software best practices
- Monitor system health and proactively address vulnerabilities
Qualifications
- 2+ years experience in IT help desk or tier-2 support
- CompTIA A+ or equivalent certification required
- Expert knowledge of Active Directory and Office 365
- Strong troubleshooting skills for hardware/software issues
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent communication and customer service abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 20lbs for equipment maintenance