Job Description
Join our award-winning IT team as a Help Desk Support Specialist in the heart of Detroit! We're seeking a tech-savvy professional to deliver exceptional user experiences while maintaining our cutting-edge infrastructure. This role combines hands-on troubleshooting with customer service excellence in a fast-paced environment. Enjoy competitive benefits, professional development opportunities, and the chance to shape our digital future.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Deploy and configure new workstations and peripherals
- Document solutions in ITSM system (ServiceNow)
- Collaborate with network/security teams on escalated issues
- Create user training materials and conduct workshops
Qualifications
- 3+ years of enterprise-level help desk experience
- CompTIA A+/Network+ or equivalent certification
- Proficiency in Microsoft 365 and Azure AD
- Experience with remote desktop tools (TeamViewer/AnyConnect)
- Strong diagnostic and problem-solving abilities
- Excellent written/verbal communication skills
- Ability to work rotating on-call schedule