Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny San Antonio! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. You'll be the first point of contact for resolving technical issues, ensuring seamless operations, and empowering colleagues with cutting-edge solutions. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to make a tangible impact in a thriving tech hub.
Why TechSolutions Inc.? We foster innovation through continuous learning, offer flexible work arrangements, and provide industry-leading training to advance your career. Our San Antonio headquarters features modern amenities and a culture that values work-life balance.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and ticketing systems for hardware/software issues
- Diagnose and resolve network connectivity problems, OS malfunctions, and application errors
- Document incidents, solutions, and asset inventory using ITSM tools (e.g., ServiceNow)
- Deploy and configure end-user devices (laptops, mobiles, peripherals)
- Collaborate with network and security teams on escalated issues
- Conduct user training on cybersecurity best practices and new software
- Maintain high user satisfaction scores through proactive communication
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+, Network+ preferred)
- 2+ years of experience in desktop/network support or help desk environments
- Proficiency in Windows OS, Microsoft 365, and remote support tools
- Strong troubleshooting methodology with analytical problem-solving skills
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems and ITIL processes
- Basic understanding of network fundamentals and security protocols