Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Corpus Christi! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment. Apply today and launch your career in technology!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Diagnose and resolve user problems via phone, email, and remote access
- Document incidents, solutions, and asset configurations in ITSM systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with senior technicians on complex escalations
- Conduct user training on new technologies and best practices
- Monitor system performance and security protocols
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- CompTIA A+ or equivalent certification required
- Strong troubleshooting skills and customer service aptitude
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to lift 25 lbs and work flexible hours