Job Description
Join our dynamic IT team in Boston as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional user support across our organization. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today to become part of our innovative team.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, OS, and application problems
- Manage user accounts, permissions, and security protocols
- Document incidents, solutions, and asset inventory in ITSM systems
- Collaborate with senior engineers on complex technical escalations
- Deploy and configure workstations, peripherals, and software
- Conduct user training on IT systems and best practices
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency with Windows 10/11, macOS, and mobile OS troubleshooting
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with Active Directory, Office 365, and cloud services
- Certifications (CompTIA A+, HDI, or similar) preferred
- Excellent communication and problem-solving skills
- Ability to work flexible hours including occasional on-call duties