Job Description
Join Fresno's premier technology team as a Help Desk Support Specialist! We're seeking a customer-focused professional to deliver exceptional technical support across our growing enterprise. This role offers career growth, competitive benefits, and the opportunity to solve complex challenges in a dynamic environment. If you're passionate about technology and helping others succeed, apply today to become an integral part of our innovative team.
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network systems
- Diagnose and resolve user issues with Windows OS, Microsoft 365, and productivity applications
- Manage ticketing systems to track, prioritize, and escalate technical incidents
- Document solutions in knowledge base to improve team efficiency
- Train users on new technologies and security protocols
- Collaborate with IT infrastructure team on system improvements
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in technical support or help desk environment
- CompTIA A+ or equivalent certification preferred
- Proficiency with Windows OS, Active Directory, and networking fundamentals
- Exceptional problem-solving and customer communication skills
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to prioritize tasks in fast-paced environments
- Valid California driver's license for occasional on-site support