Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Atlanta! We're seeking a customer-focused professional to deliver exceptional technical support to our 500+ employees. Enjoy competitive benefits, professional development opportunities, and a collaborative work environment in the heart of downtown Atlanta. Our state-of-the-art office offers flexible hours and hybrid work options.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve desktop, laptop, and mobile device problems efficiently
- Manage service tickets using ServiceNow with SLA adherence
- Onboard new employees with device setup and account provisioning
- Document solutions in knowledge base and maintain IT documentation
- Collaborate with network and security teams on escalated incidents
- Conduct quarterly IT training sessions for staff
Qualifications
- 2+ years of professional IT help desk support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, Active Directory, and Office 365
- Strong troubleshooting skills with network connectivity issues
- Excellent written and verbal communication abilities
- Experience with ITSM tools (ServiceNow preferred)
- Valid US driver's license and reliable transportation