Job Description
Join our dynamic team as a Help Desk Support Specialist in Madison, WI! We offer weekly pay and a collaborative environment where your technical expertise will shine. As a key member of our IT department, you'll provide exceptional support to employees, resolve technical issues efficiently, and contribute to maintaining our cutting-edge infrastructure. If you're passionate about technology and thrive in fast-paced settings, apply today to kickstart your career with us!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using Jira and prioritize urgent requests
- Deploy and configure Windows 10/11 workstations and peripherals
- Document solutions in knowledge base for team reference
- Collaborate with network team on connectivity and security protocols
- Conduct user training on new software and security best practices
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 2+ years of technical support experience in Windows environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills with logical problem-solving approach
- Excellent communication abilities with customer service mindset
- Ability to lift 30lbs and work flexible hours during outages
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid driver's license for occasional equipment transport