Job Description
Join our dynamic IT team in Lexington as a Help Desk Support Specialist! We provide all necessary equipment including laptops, headsets, and software – just bring your expertise. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a supportive environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage ticketing system and document resolution procedures
- Train users on new technologies and best practices
- Collaborate with IT teams on system upgrades and security protocols
- Maintain equipment inventory and coordinate repairs/replacements
- Conduct routine system health checks and preventative maintenance
Qualifications
- 2+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Microsoft Office 365, and networking basics
- Exceptional problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Familiarity with ticketing systems (ServiceNow, Jira, etc.)