Job Description
Join InnovateTech Solutions as our next Help Desk Support Specialist and become the hero of our team's daily tech challenges! We're seeking a customer-obsessed tech wizard to deliver exceptional support across our dynamic San Antonio office. If you thrive in fast-paced environments and love solving puzzles with technology, this is your moment to shine. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates innovation. Apply today and transform your passion for problem-solving into a rewarding career!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote tools for 200+ employees
- Diagnose and resolve hardware/software issues including Windows, MacOS, and mobile devices
- Manage ticket queues in ServiceNow with 95% SLA adherence
- Deploy and configure standard IT equipment (laptops, monitors, peripherals)
- Document solutions in knowledge base with clear troubleshooting guides
- Collaborate with network/infrastructure teams on escalated issues
- Train users on security protocols and best practices
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+ or Microsoft 365 Fundamentals certification
- Expertise in Active Directory, VPN, and cloud applications
- Experience with Service Desk ticketing systems
- Strong diagnostic skills for Windows/MacOS environments
- Excellent written/verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Bachelor's degree in IT or related field preferred