Job Description
Join TechSolutions Inc. and start your IT career tomorrow! We're seeking a motivated Help Desk Support Specialist to provide exceptional technical assistance to our clients in the vibrant Twin Cities area. This is your chance to join a forward-thinking company offering rapid onboarding, comprehensive training, and growth opportunities in a dynamic work environment. Apply today to begin your journey with us!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide Tier 1-2 technical support via phone, email, and remote tools
- Manage user accounts, permissions, and Active Directory configurations
- Document incidents, resolutions, and knowledge base articles
- Collaborate with IT teams on network security and system upgrades
- Train users on new software and best practices
Qualifications
- 1-2 years of desktop support or help desk experience
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong troubleshooting skills for network/connectivity issues
- Excellent written/verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work flexible hours including occasional weekends