Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Baton Rouge! We offer competitive weekly pay and a supportive environment for tech professionals. As a key member of our organization, you'll deliver exceptional technical support to internal teams and clients, ensuring seamless operations. If you're passionate about problem-solving and thrive in fast-paced settings, this role is your gateway to career growth. Apply today and start earning weekly!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage and resolve help desk tickets via phone, email, and chat platforms
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document incidents, solutions, and asset inventory in ITSM systems
- Train end-users on technology best practices and security protocols
- Collaborate with senior IT staff to resolve complex technical challenges
- Monitor system performance and proactively address potential disruptions
Qualifications
- High school diploma or equivalent; associate's degree in IT preferred
- 1+ years of help desk or technical support experience
- CompTIA A+ certification or equivalent technical knowledge
- Proficiency in Windows OS, Microsoft Office Suite, and networking basics
- Exceptional communication and customer service skills
- Ability to troubleshoot hardware/software issues independently
- Valid Louisiana driver's license (for occasional site visits)