Job Description
Join our award-winning IT team in El Paso! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment in the heart of Texas. If you're a tech enthusiast with excellent problem-solving skills, we want you on our team!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory accounts and permissions
- Deploy and configure network equipment (routers, switches, firewalls)
- Create and maintain detailed documentation in ITSM systems
- Collaborate with senior engineers on complex escalations
- Conduct user training on IT security best practices
Qualifications
- 2+ years of hands-on help desk or IT support experience
- CompTIA A+ or Network+ certification (or equivalent)
- Proficiency in Windows 10/11 and macOS troubleshooting
- Strong understanding of TCP/IP networking fundamentals
- Experience with ITIL incident management processes
- Excellent written and verbal communication skills
- Ability to prioritize tasks in a fast-paced environment
- Valid Texas driver's license for occasional on-site support