Job Description
Join our award-winning IT support team in the heart of San Francisco! TechNova Solutions is seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our dynamic workforce. Enjoy a competitive salary, comprehensive benefits package, and a $5,000 sign-on bonus for qualified candidates. You'll be the go-to expert for resolving hardware/software issues, optimizing user experiences, and maintaining our cutting-edge IT infrastructure. This hybrid role offers flexibility while working in our modern downtown office.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support for 300+ employees
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure new equipment (laptops, peripherals, printers)
- Create and maintain technical documentation SOPs
- Collaborate with network/security teams on incident resolution
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and VPN tools
- Experience with ticketing systems (Jira, Zendesk, ServiceNow)
- Strong troubleshooting skills for Windows/macOS/Linux
- Excellent communication and customer service abilities