Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Fort Wayne! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment.
As the first point of contact for technical issues, you'll troubleshoot hardware/software problems, resolve user inquiries, and maintain system documentation. Our ideal candidate thrives in fast-paced settings and possesses strong communication skills paired with technical expertise.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware, software, and network issues
- Document all interactions in ticketing systems (ServiceNow/Jira)
- Deploy and configure workstations, peripherals, and software
- Collaborate with network and security teams on escalated issues
- Conduct user training on IT systems and security protocols
- Maintain accurate asset inventory and configuration records
Qualifications
- 2+ years of IT help desk or technical support experience
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows OS, Active Directory, and Office 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems and remote support tools
- Excellent problem-solving and customer service skills
- Ability to prioritize tasks and work under pressure