Job Description
Join our dynamic IT team as a Help Desk Support Specialist in San Francisco! We're seeking a tech-savvy problem-solver to provide exceptional user support across our organization. This immediate hire contract role offers competitive compensation and the chance to work with cutting-edge technology in a collaborative environment. If you thrive in fast-paced settings and have a passion for delivering outstanding customer service, apply today!
Responsibilities
- Resolve Tier 1-2 technical issues via phone, email, and remote support tools
- Install, configure, and troubleshoot hardware/software systems
- Document all incidents and solutions using ServiceNow ticketing system
- Collaborate with network and security teams on escalated issues
- Conduct user training sessions on IT best practices
- Maintain accurate asset inventory and software licensing records
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of experience in IT support/help desk roles
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows/macOS, Active Directory, and Office 365
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Strong diagnostic and troubleshooting skills for hardware/software
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional on-call duty
- Basic knowledge of networking (TCP/IP, DNS, DHCP)