Job Description
Join our dynamic IT team as a Help Desk Support Specialist in the heart of Kansas City! We're seeking a customer-focused professional to deliver exceptional technical support to our growing enterprise client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a collaborative environment. If you're passionate about solving technical challenges and elevating user experiences, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 support via phone, email, and ticketing systems
- Manage user accounts, permissions, and security protocols
- Document resolutions in ITSM tools and maintain knowledge base
- Collaborate with network/systems teams on complex incidents
- Deploy and configure desktop/laptop equipment
- Conduct user training on IT systems and best practices
Qualifications
- 2+ years of enterprise-level help desk experience
- Proficiency in Active Directory, Office 365, and remote support tools
- CompTIA A+ or similar certification preferred
- Strong troubleshooting skills for network printers, VPNs, and cloud apps
- Excellent written/verbal communication abilities
- Experience with ITIL processes and service management
- Ability to work flexible hours including occasional on-call duties