Job Description
Join TechCorp Solutions as a Help Desk Support Specialist in Denver! We're seeking a customer-focused professional to deliver exceptional technical support to our dynamic team. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth in Colorado's thriving tech hub. If you're passionate about solving problems and empowering users, this is your chance to make an impact!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service desk tickets using ServiceNow and prioritize incident resolution
- Deploy and configure Windows 10/11 workstations and peripherals
- Document technical procedures and maintain knowledge base articles
- Provide user training on productivity tools and security protocols
- Collaborate with IT infrastructure team on system improvements
Qualifications
- 3+ years of experience in corporate help desk or tier-2 support
- Expert knowledge of Windows OS, Active Directory, and networking fundamentals
- CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator preferred
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Strong communication skills with ability to translate technical concepts
- Ability to lift 30lbs and work in hybrid environment (3 days onsite/week)