Job Description
Join our award-winning IT team as a Help Desk Support Specialist in Plano, TX! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. Enjoy modern facilities, collaborative culture, and opportunities for career advancement in one of America's fastest-growing tech hubs. Apply today to become part of our dynamic team!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and application problems
- Document support tickets using ServiceNow with detailed resolution steps
- Deploy and configure workstations, peripherals, and mobile devices
- Collaborate with network and security teams on escalated issues
- Conduct user training on new systems and security protocols
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ certification or equivalent industry certification
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills with network diagnostics tools
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems (ServiceNow preferred)
- Ability to work flexible shifts including occasional on-call duties