Job Description
Join our dynamic IT team at TechSolutions Inc., a leading innovator in Philadelphia's tech scene. We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. This hybrid role combines on-site collaboration in our Center City office with remote flexibility, offering you the perfect work-life balance. Enjoy competitive benefits, professional development opportunities, and the chance to solve complex challenges in a supportive environment. If you're ready to launch your IT career with a company that values your growth, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware, software, and network issues
- Diagnose and resolve system malfunctions including Windows OS, Microsoft Office 365, and cloud applications
- Document all support tickets and maintain accurate incident records in ServiceNow
- Collaborate with senior engineers to escalate complex technical problems
- Deliver user training on IT security protocols and best practices
- Monitor system performance and proactively address potential disruptions
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 1+ years of hands-on help desk or technical support experience
- CompTIA A+ or similar certification strongly preferred
- Proficiency in Windows OS, Active Directory, and basic networking concepts
- Exceptional problem-solving skills with customer-focused mindset
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to prioritize tasks in fast-paced environments
- Strong written and verbal communication skills