Job Description
Join our dynamic team as a Help Desk Support Specialist and start making an immediate impact! TechSolutions Inc. is seeking tech-savvy professionals to deliver exceptional customer support and resolve technical issues for our clients in Louisville. This is your chance to launch your career in IT with a forward-thinking company that values growth and innovation. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise will shine. Apply today and start tomorrow!
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Diagnose and troubleshoot user problems with efficiency and professionalism
- Document all support tickets and maintain accurate records in ITSM systems
- Install, configure, and maintain desktop/laptop systems and peripherals
- Collaborate with IT team to resolve complex technical escalations
- Deliver user training on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- High school diploma or equivalent; Associate's degree in IT preferred
- 1+ years of experience in technical support or help desk role
- Proficiency with Windows OS, Microsoft Office Suite, and networking basics
- Strong problem-solving and customer service skills
- CompTIA A+ certification or equivalent technical certification
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to work flexible hours including occasional weekends
- Valid driver's license for on-site support requirements