Job Description
Join TechSolve Solutions Inc., a leading IT services provider in the Bay Area, as we revolutionize client support experiences! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you thrive solving technical challenges and delighting users, apply today!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance for hardware/software issues
- Diagnose and resolve network connectivity, security, and system performance problems
- Document all incidents, resolutions, and asset updates in ServiceNow ticketing system
- Deploy and configure workstations, peripherals, and cloud-based applications
- Conduct user training on security protocols and best practices
- Collaborate with network and security teams on complex escalations
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Excellent written/verbal communication and customer service skills
- Ability to manage multiple priorities in fast-paced environments