Job Description
Immediate Hire Opportunity! Join our dynamic IT team as a Help Desk Support Specialist in Mesa, AZ. We're seeking a tech-savvy professional to deliver exceptional customer support and resolve technical challenges with speed and precision. Enjoy a collaborative environment with competitive benefits and growth opportunities.
Why Work With Us?
• Modern office in Mesa's tech hub
• Comprehensive training program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
Responsibilities
- Provide first-level technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve problems with Windows/macOS systems, networking, and peripherals
- Manage service desk tickets using Zendesk/Jira with SLA compliance
- Document solutions in knowledge base and escalate complex issues appropriately
- Assist with onboarding new employees and IT asset management
- Collaborate with network and security teams on incident resolution
- Maintain high customer satisfaction scores (CSAT >90%)
Qualifications
- 1+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft Office 365
- Strong troubleshooting skills for network connectivity and VPN issues
- Experience with Active Directory, Azure AD, and cloud services
- Excellent communication and customer service skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation