Job Description
Join our award-winning IT support team at TechFlow Solutions! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. This hybrid role combines on-site Newark support with remote work flexibility, offering competitive compensation and clear career growth paths. Our collaborative environment values innovation and continuous learning, with opportunities to specialize in cloud technologies or cybersecurity. Enjoy comprehensive benefits including health insurance, retirement plans, and professional development stipends. Apply today to become part of Newark's premier IT services provider!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for 150+ users
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft 365, and cloud applications
- Document all support tickets using ServiceNow with SLA adherence metrics
- Deploy and maintain end-user devices including laptops, mobile devices, and peripherals
- Collaborate with network and security teams on escalated technical issues
- Create user documentation and conduct technical training sessions
- Monitor system health and proactively address potential service disruptions
Qualifications
- 2+ years of enterprise-level help desk or technical support experience
- CompTIA A+ or equivalent certification required (Network+ preferred)
- Expertise in Windows 10/11, Active Directory, and Microsoft 365 administration
- Strong diagnostic skills with hardware troubleshooting methodologies
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote access tools
- Ability to work independently while collaborating in cross-functional teams
- Valid NJ driver's license for occasional client site visits