Job Description
Join our dynamic IT team as a Help Desk Support Specialist in sunny Fresno, CA! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues for our growing organization. This is your chance to make an immediate impact while advancing your career in a collaborative environment. Apply today and become part of a company that invests in its people!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for Windows/macOS systems
- Manage active tickets in ITSM platforms (ServiceNow/Jira)
- Document resolutions and maintain knowledge base articles
- Collaborate with network/infrastructure teams on complex escalations
- Deploy and configure end-user devices (laptops, peripherals)
- Conduct user training on new technologies and security protocols
Qualifications
- 2+ years of enterprise help desk experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Active Directory, Office 365, and remote tools
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written/verbal communication abilities
- Experience with ITIL service management principles
- Ability to work flexible hours including occasional on-call duty