Job Description
Join our dynamic team in Baton Rouge as a Help Desk Support Specialist! We're seeking a tech-savvy professional to deliver exceptional customer service and resolve technical issues efficiently. You'll be the first point of contact for our users, ensuring seamless operations through expert troubleshooting and user training. Enjoy a collaborative environment with growth opportunities and competitive benefits. Apply today to become a vital part of our IT infrastructure!
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for 200+ users
- Document tickets in ServiceNow with detailed resolution steps
- Deploy and configure Windows 10/11 workstations and peripherals
- Conduct user training on security protocols and productivity tools
- Collaborate with network team on escalated connectivity issues
- Monitor system health and perform preventative maintenance
Qualifications
- 2+ years of IT help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and SCCM
- Strong diagnostic skills for Windows OS and common applications
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow preferred)
- Basic network troubleshooting knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible hours during system updates