Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Baton Rouge! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This hybrid role combines remote flexibility with on-site collaboration in our state-of-the-art facility. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve Windows OS, Microsoft Office, and cloud application errors
- Manage active directory accounts, group policies, and user permissions
- Document tickets using ServiceNow with detailed resolution steps and preventive measures
- Collaborate with network and security teams on escalated incidents
- Conduct new employee onboarding for laptops, accounts, and software installations
- Maintain IT asset inventory and software license compliance
Qualifications
- 2+ years of experience in IT help desk or technical support role
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware and software issues
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in fast-paced environments
- Valid Louisiana driver's license for occasional on-site visits