Job Description
Join our dynamic IT team in sunny St. Petersburg! We're seeking a Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base. Enjoy a competitive salary, comprehensive benefits, and an exclusive $3,000 sign-on bonus for qualified candidates who start before August 31, 2024. This hybrid role offers flexible work arrangements and opportunities for career advancement in a forward-thinking environment.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Troubleshoot hardware/software issues across Windows/macOS systems
- Manage user accounts, permissions, and Active Directory
- Document tickets, resolutions, and knowledge base articles
- Collaborate with network and security teams on escalated issues
- Deploy and configure new workstations and peripherals
- Conduct user training on IT systems and best practices
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+ or equivalent certification preferred
- Proficiency in Active Directory, SCCM, and Service Desk tools
- Strong analytical and problem-solving abilities
- Excellent communication and customer service skills
- Experience with Microsoft 365 and cloud applications
- Ability to work flexible hours including occasional on-call duty