Job Description
Join our dynamic IT team in Glendale, AZ as a Help Desk Support Specialist! We're seeking a tech-savvy professional to provide exceptional user support and resolve technical challenges across our organization. This role offers growth opportunities in a collaborative environment with competitive benefits and cutting-edge technology. If you're passionate about solving problems and empowering users, apply today to become a vital part of our digital transformation journey!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts and permissions in Active Directory
- Document technical solutions and maintain detailed support tickets
- Collaborate with IT teams on network and security initiatives
- Provide training to users on new technologies and best practices
- Monitor system performance and escalate critical issues
Qualifications
- 2+ years of experience in IT help desk or technical support role
- Proficiency with Windows OS, Microsoft Office Suite, and Active Directory
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (ServiceNow, Jira)
- Basic network knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible hours including occasional weekends