Job Description
Join InnovateTech Solutions as a Help Desk Support Specialist in vibrant San Antonio! We're seeking a tech-savvy professional to deliver exceptional IT support to our growing team. As a cornerstone of our IT department, you'll troubleshoot hardware/software issues, maintain system integrity, and elevate user experiences. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a dynamic environment. Apply today to become part of our award-winning tech family!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using remote tools and onsite assistance
- Manage service desk tickets with SLA adherence and customer satisfaction focus
- Document incidents, solutions, and asset configurations in ITSM systems
- Deploy and configure workstations, peripherals, and software installations
- Collaborate with IT teams on security patches and system updates
- Train users on best practices for data security and system usage
Qualifications
- 2+ years of IT help desk or technical support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+, Network+, or equivalent preferred
- Exceptional problem-solving and communication skills
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Ability to work flexible hours including occasional weekends