Job Description
Join Coastal Tech Solutions, Corpus Christi's premier IT services provider, as we expand our support team! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our diverse client base. This direct-hire role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic coastal environment.
As a key member of our IT support team, you'll be the first point of contact for resolving technical issues across hardware, software, and network systems. Our ideal candidate combines technical expertise with outstanding communication skills and a customer-first approach.
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service ticket systems with SLA adherence and thorough documentation
- Deploy and configure desktop/laptop systems, peripherals, and network devices
- Train end-users on technology best practices and security protocols
- Collaborate with senior engineers on complex technical escalations
- Maintain asset inventory and software deployment records
- Contribute to knowledge base articles and process improvement initiatives
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ certification or equivalent technical certification
- Proficiency in Windows OS, Microsoft 365, and network troubleshooting
- Strong diagnostic skills with ability to analyze complex technical problems
- Excellent verbal/written communication and interpersonal skills
- Experience with ticketing systems (ServiceNow, Jira, or similar)
- Ability to work independently while collaborating effectively in team environment