Job Description
Join our dynamic IT team at NexusTech Solutions and become the hero behind our seamless user experience! We're urgently seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to our growing client base in Las Vegas. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in technology. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates innovation and collaboration.
Responsibilities
- Provide first-line technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, OS errors, and application malfunctions
- Document all support tickets and solutions using IT service management tools
- Escalate complex issues to senior engineers with detailed technical documentation
- Deploy and configure new workstations/peripherals following company standards
- Conduct remote troubleshooting using secure access protocols
- Assist with IT asset inventory and software license management
Qualifications
- 2+ years of experience in IT help desk or desktop support role
- CompTIA A+ or equivalent technical certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional problem-solving and customer service skills
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Ability to work flexible shifts including weekends/on-call rotation