Job Description
Join TechFlow Solutions' dynamic team as a Help Desk Support Specialist in sunny San Diego! Enjoy the unique benefit of weekly pay while providing critical IT support to our diverse clientele. This contract position offers competitive compensation and the opportunity to work with cutting-edge technologies in a collaborative environment. If you're passionate about solving technical challenges and thrive in fast-paced settings, apply today and start earning weekly!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Document tickets in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex escalations
- Deploy and configure workstations, peripherals, and network devices
- Train end-users on security best practices and new software
- Monitor system health and proactively address potential issues
Qualifications
- 2+ years of hands-on help desk or desktop support experience
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, Office 365, and remote access tools
- Strong troubleshooting skills for network connectivity issues
- Excellent written and verbal communication abilities
- Ability to prioritize tasks in high-pressure situations
- Valid California driver's license for occasional on-site visits