Job Description
Join our award-winning IT support team in Orlando, FL! We're seeking a passionate Help Desk Support Specialist to deliver exceptional technical assistance to 500+ employees. You'll be the first point of contact for resolving hardware/software issues, ensuring seamless operations across our hybrid workforce. Enjoy a collaborative environment with cutting-edge tools, professional development stipends, and opportunities to grow into cloud infrastructure roles.
What We Offer:
• Comprehensive benefits package (medical/dental/vision)
• 20% remote work flexibility
• $2,000 annual training budget
• On-site gym and wellness programs
Responsibilities
- Provide Tier 1/2 technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues (Windows, macOS, Office 365)
- Manage Active Directory accounts and permissions
- Deploy and configure new equipment (laptops, peripherals)
- Document solutions in ITSM knowledge base
- Collaborate with network/security teams on escalated issues
- Conduct quarterly IT security training sessions
Qualifications
- 2+ years of enterprise-level help desk experience
- CompTIA A+ or Network+ certification required
- Proficiency in ServiceNow or Jira ticketing systems
- Strong understanding of TCP/IP networking fundamentals
- Excellent written/verbal communication skills
- Experience with SCCM or Intune deployment tools
- Ability to lift 30lbs for equipment maintenance