Job Description
Join our award-winning IT support team in Toledo and kickstart your career with a $2,000 sign-on bonus! We're seeking a passionate Help Desk Specialist to deliver exceptional technical support to our growing client base. This role offers rapid career advancement, comprehensive benefits, and the chance to work with cutting-edge technology in a collaborative environment.
Why You'll Love Working Here:
- Sign-on bonus of $2,000 (paid after 90 days)
- Clear career path to senior IT roles
- Tuition reimbursement for certifications
- Modern downtown Toledo office with free parking
- Competitive health, dental, and vision plans
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Manage service tickets using ServiceNow with SLA compliance
- Deploy and configure Windows 10/11 workstations and mobile devices
- Document solutions in knowledge base with clear technical documentation
- Provide first-line support for cloud applications (Microsoft 365, Azure)
- Collaborate with network and security teams on escalated issues
- Conduct new hire IT onboarding and training sessions
Qualifications
- 1+ years of help desk or technical support experience
- CompTIA A+ or equivalent certification (or willingness to obtain)
- Proficiency in Windows OS, Active Directory, and networking fundamentals
- Strong troubleshooting skills with logical problem-solving approach
- Excellent communication skills with customer service focus
- Experience with ticketing systems (ServiceNow preferred)
- Ability to lift 30 lbs for equipment installation