Job Description
Join TechForward Solutions and become a cornerstone of our dynamic IT support team! We're offering a competitive sign-on bonus for qualified Help Desk Support professionals in San Francisco. As a key member of our organization, you'll deliver exceptional technical assistance to employees while advancing your career in a forward-thinking environment. Enjoy comprehensive benefits, professional growth opportunities, and the chance to work with cutting-edge technologies in one of the world's most innovative cities.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and chat
- Diagnose and resolve system malfunctions including OS crashes, application errors, and connectivity problems
- Document all support tickets using ITSM tools with detailed notes and resolution steps
- Collaborate with senior engineers to escalate complex technical issues
- Deploy and configure new workstations, peripherals, and software installations
- Conduct user training on IT systems and security best practices
Qualifications
- 2+ years of experience in desktop support or help desk environment
- Proficiency in Windows OS, Microsoft Office 365, and cloud applications
- CompTIA A+ or equivalent certification preferred
- Strong troubleshooting skills with ability to analyze technical problems logically
- Excellent communication skills with ability to explain technical concepts to non-technical users
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Valid California driver's license required for occasional equipment transport