Job Description
Join our dynamic team as a Help Desk Support Specialist in sunny San Diego! We're seeking tech-savvy professionals who thrive in flexible work environments. Enjoy the freedom to balance your career with life while providing exceptional IT support to our diverse client base. At TechSolutions Inc., we value innovation, work-life harmony, and professional growth. Your expertise will directly impact our clients' success through reliable technical solutions. Apply today and become part of a company that invests in its people!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document all interactions and solutions in our ticketing system
- Install, configure, and maintain desktop/laptop systems
- Provide user training on software applications
- Collaborate with IT team to escalate complex issues
- Monitor system performance and implement preventative measures
- Support network connectivity and peripheral devices
Qualifications
- 2+ years of IT help desk or desktop support experience
- Proficiency in Windows OS, macOS, and Microsoft Office Suite
- Strong troubleshooting skills with network connectivity issues
- Excellent written and verbal communication abilities
- CompTIA A+ or equivalent certification preferred
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Ability to work independently and manage time effectively
- Flexible schedule availability (evenings/weekends required)