Job Description
Join our award-winning IT team as a Help Desk Support Associate with comprehensive paid training! No experience required – we'll invest in your growth to become a technical expert. This role offers competitive benefits, career advancement opportunities, and a collaborative environment at our San Antonio headquarters. Perfect for career changers and recent graduates passionate about technology.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Document tickets and solutions in ITSM systems with precision
- Train users on new systems and security protocols
- Collaborate with senior engineers on complex escalations
- Monitor system performance and recommend improvements
- Support onboarding processes for new employees
- Maintain inventory of IT assets and licenses
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Customer service mindset with exceptional communication skills
- Ability to learn technical concepts quickly
- Comfortable working with remote support tools
- CompTIA A+ or similar certification (training provided)
- Valid driver's license for occasional on-site visits