Job Description
Join our dynamic IT team as a Help Desk Support Specialist in Stockton, CA! We're offering a $2,000 sign-on bonus for qualified candidates who start before December 31st. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a supportive environment.
We're seeking a customer-focused professional to resolve technical issues, maintain system integrity, and deliver exceptional user experiences. If you're passionate about technology and helping others thrive, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide remote and on-site technical support to 150+ employees
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure new equipment including peripherals
- Document solutions in knowledge base for team-wide reference
- Collaborate with network/security teams on incident escalations
- Conduct quarterly IT training sessions for staff
Qualifications
- 2+ years in IT help desk or desktop support role
- CompTIA A+/Network+ certification or equivalent experience
- Proficient in Active Directory, Office 365, and cloud platforms
- Strong troubleshooting skills for printers, networks, and VPNs
- Excellent written/verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Valid CA driver's license for occasional on-site visits