Job Description
Join our dynamic IT team in Seattle as a Help Desk Specialist and enjoy the convenience of weekly pay! We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This role offers rapid career advancement opportunities and a collaborative work environment in the heart of downtown Seattle. Apply today to start your journey with us!
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote tools
- Diagnose and resolve hardware/software issues for 200+ users
- Manage ticketing system (ServiceNow) with SLA adherence
- Deploy and configure desktop/laptop systems
- Document troubleshooting processes and knowledge base articles
- Collaborate with network/security teams on complex incidents
- Conduct user training on new technologies
Qualifications
- 2+ years in IT help desk or desktop support
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS and Microsoft 365
- Experience with Service Desk ticketing systems
- Strong problem-solving and communication skills
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Ability to work flexible shifts including weekends
- Valid Washington driver's license preferred