Job Description
Join our dynamic IT team as a Help Desk Specialist in Portland and enjoy the convenience of weekly pay! We're seeking a tech-savvy professional to deliver exceptional user support across our growing organization. This role combines troubleshooting expertise with customer service excellence in a collaborative environment. As a key member of our operations team, you'll empower colleagues with seamless technical solutions while advancing your IT career in Oregon's thriving tech hub.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote access for hardware/software issues
- Diagnose and resolve network connectivity, system performance, and security incidents
- Manage IT assets including inventory control, deployment, and lifecycle management
- Create and maintain detailed documentation in ticketing systems (ServiceNow/Jira)
- Collaborate with senior engineers on complex escalations and system improvements
- Train end-users on new technologies and security best practices
- Monitor system alerts and proactively address potential infrastructure issues
Qualifications
- 2+ years of experience in help desk or desktop support environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written/verbal communication and customer service skills
- Experience with ticketing systems and ITIL processes
- Ability to prioritize tasks in fast-paced settings
- Relevant associate's degree or technical certification preferred