Job Description
Join our dynamic IT team as a Help Desk Specialist in sunny El Paso, TX! We're seeking tech-savvy professionals to deliver exceptional user support while driving digital transformation. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS systems
- Provide remote and in-person technical support for 150+ employees
- Manage service tickets using JIRA with SLA-driven resolution
- Deploy and maintain network infrastructure (routers, switches, firewalls)
- Create documentation for troubleshooting procedures and knowledge base
- Collaborate with cybersecurity team on incident response protocols
Qualifications
- 3+ years of Tier 2/3 help desk experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, SCCM, and Microsoft 365
- Experience with VoIP systems and cloud platforms (AWS/Azure)
- Exceptional communication skills in English and Spanish
- Ability to lift 30 lbs for hardware maintenance tasks