Job Description
Join our award-winning IT team in paradise! Pacific Tech Solutions is seeking a dedicated Help Desk Specialist to deliver exceptional technical support to our Honolulu-based clients. Enjoy a competitive salary plus a $3,000 sign-on bonus when you start. This role offers hybrid work flexibility, comprehensive benefits, and opportunities for growth in Hawaii's thriving tech sector. As a key member of our service desk, you'll be the first point of contact for resolving technical issues, ensuring seamless operations for our diverse clientele. Experience the aloha spirit while advancing your career with industry-leading training and a supportive team environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and remote access
- Diagnose and resolve technical problems including OS troubleshooting, application support, and connectivity issues
- Document all interactions, resolutions, and escalations in ITSM systems with detailed ticket notes
- Collaborate with senior engineers on complex issues and hardware replacements
- Conduct user training sessions on new technologies and security protocols
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 2+ years of experience in IT help desk or technical support roles
- CompTIA A+ or equivalent industry certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365 suite
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Exceptional customer service skills with ability to de-escalate technical frustrations
- Experience with ITSM tools (ServiceNow, Jira, or Zendesk)
- Valid Hawaii driver's license and reliable transportation