Job Description
Launch your IT career with our comprehensive paid training program! Milwaukee Tech Solutions is seeking motivated individuals to join our award-winning Help Desk team. No prior experience required – we provide all necessary training to transform you into a technical support professional. Enjoy competitive pay, full benefits, and a clear growth path within our dynamic organization.
As a Help Desk Specialist, you'll be the first point of contact for resolving technical issues, delivering exceptional customer service, and supporting our company's digital infrastructure. Our training covers hardware troubleshooting, software diagnostics, network basics, and ticket management systems.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat
- Diagnose and resolve hardware/software issues for employees
- Document cases using ticketing systems (Jira/ServiceNow)
- Escalate complex issues to senior technicians
- Install and configure workstations and peripherals
- Conduct user training on new technologies
- Maintain accurate knowledge base articles
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and keyboard proficiency
- Strong problem-solving and communication skills
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Willingness to work flexible hours including weekends
- Valid driver's license preferred
- CompTIA A+ certification (provided post-training)