Job Description
Join our dynamic IT team as a Help Desk Specialist in Albuquerque, NM! We're seeking a customer-focused professional to deliver exceptional technical support to our growing organization. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a collaborative environment.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Manage ticketing system with SLA adherence and accurate documentation
- Deploy and configure end-user devices (laptops, monitors, peripherals)
- Assist with security protocols including password resets and access management
- Collaborate with IT infrastructure team on escalated issues
- Conduct user training on new systems and best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- 2+ years in technical support/help desk role
- CompTIA A+ certification required (Network+ preferred)
- Proficiency in Active Directory, VPN, and cloud platforms (Office 365)
- Strong diagnostic and troubleshooting abilities
- Excellent communication and interpersonal skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 25 lbs for equipment installation