Job Description
Join our dynamic team as an IT Support Trainee and kickstart your career in technology with unmatched flexibility! At InnovateTech Solutions, we value work-life balance, offering customizable schedules to fit your lifestyle. This entry-level position provides hands-on training in network administration, system troubleshooting, and customer support across diverse IT environments. You'll work alongside certified professionals while building expertise in Windows/Linux systems, cloud services, and cybersecurity fundamentals. Perfect for students, career changers, or those seeking supplemental income with growth potential.
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Document all troubleshooting steps and solutions in ticketing systems
- Assist with network security protocols and system monitoring
- Train on Microsoft Azure and AWS cloud infrastructure basics
- Collaborate with senior engineers on complex problem-solving
- Participate in 24/7 on-call rotation (with flexible scheduling options)
Qualifications
- High school diploma or equivalent (A+ certification preferred)
- Basic knowledge of Windows 10/11 and macOS operating systems
- Familiarity with network concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting methodology and analytical thinking
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Valid driver's license and reliable transportation
- Flexible availability including evenings/weekends