Job Description
Join our award-winning IT support team and enjoy the freedom of flexible hours while making a real impact! TechSolutions Inc. is seeking a passionate Help Desk Support Specialist in St. Louis to deliver exceptional technical assistance to our growing client base. This part-time role offers adaptable scheduling (including evenings/weekends) while providing industry-leading training and career advancement opportunities. Perfect for work-life balance seekers who thrive in dynamic environments.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems and enterprise applications
- Manage ticketing systems with SLA adherence and resolution tracking
- Document solutions in knowledge base for continuous improvement
- Collaborate with senior engineers on complex infrastructure projects
- Conduct user training sessions on cybersecurity best practices
Qualifications
- 1+ years of help desk or Tier 1 support experience
- CompTIA A+ or equivalent technical certification preferred
- Proficiency in Active Directory, Office 365, and remote support tools
- Exceptional communication skills with ability to simplify technical concepts
- Strong problem-solving skills with customer-first mindset
- Flexible availability to cover extended hours (including weekends)
- Valid Missouri driver's license for occasional on-site visits