Job Description
Join our dynamic support team as a Flexible Hours Help Desk Specialist in Detroit! We're seeking tech-savvy professionals to deliver exceptional customer service while enjoying work-life balance with customizable schedules. This role is perfect for students, parents, or anyone seeking non-traditional hours in a fast-paced IT environment. You'll be the frontline hero resolving technical issues, empowering users, and maintaining our digital infrastructure. Our collaborative culture offers competitive pay, growth opportunities, and the flexibility to thrive professionally without compromising personal commitments. Apply today to start your rewarding journey with TechSolutions!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Document technical solutions and maintain accurate ticketing systems
- Train users on best practices for cybersecurity and data protection
- Collaborate with IT teams to escalate complex infrastructure problems
- Manage user accounts and system permissions across enterprise platforms
- Conduct periodic system health checks and preventative maintenance
- Develop user-friendly troubleshooting guides and knowledge base articles
Qualifications
- 1+ years of help desk or technical support experience
- Proficiency in Windows/macOS, Active Directory, and cloud services
- CompTIA A+ or equivalent IT certification preferred
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Flexibility to work evenings, weekends, or on-call rotations
- Valid driver's license for occasional on-site support