Job Description
Join our innovative Portland team as a Help Desk Support Specialist with fully flexible scheduling! We empower our tech professionals to maintain work-life balance while delivering exceptional IT support to dynamic clients. This hybrid role combines remote flexibility with occasional on-site collaboration in our vibrant downtown Portland office. Perfect for students, parents, or anyone seeking adaptable hours without sacrificing career growth in the tech industry.
Our ideal candidate thrives in fast-paced environments, excels at troubleshooting complex issues, and values collaborative problem-solving. Enjoy competitive compensation, comprehensive training, and opportunities to specialize in emerging technologies – all while designing a schedule that works for your lifestyle.
Responsibilities
- Provide Tier 1-2 technical support via phone, email, and remote desktop for hardware/software issues
- Diagnose and resolve network connectivity, security, and application problems
- Document all interactions using ticketing systems with detailed resolution steps
- Collaborate with senior engineers on complex escalations and system improvements
- Conduct user training on new software implementations and security protocols
- Maintain inventory of IT assets and assist with deployment procedures
- Contribute to knowledge base articles and best practice documentation
Qualifications
- 2+ years of technical support experience or relevant IT certification
- Expertise in Windows/MacOS, Microsoft Office 365, and network fundamentals
- Exceptional written/verbal communication skills with customer-first mindset
- Proficiency with remote support tools (TeamViewer, AnyDesk, etc.)
- Strong analytical abilities for rapid issue diagnosis and resolution
- Experience with ticketing systems (Zendesk, ServiceNow preferred)
- Ability to work independently while collaborating cross-functionally
- Flexibility to adapt to changing technologies and priorities